Your Privacy Is Our Priority

33kc collects the types of information listed below in order to provide you with a secure and personalised service. We collect only what is necessary and avoid storing information that is not needed.

1.1 Registration and Identity Information

Information you provide when creating an account, such as:

• Full name
• Date of birth (for age verification — to confirm you are 21+)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred language

1.2 Financial Transaction Information

We process your payment-related information to handle deposits and withdrawals. Our accepted methods are bKash, Nagad, Rocket, and Upay. We record your mobile banking account number and transaction amounts, but we never store your PIN or password.

1.3 Usage and Technical Information

When you use the platform, the following information may be collected automatically:

• IP address
• Browser type and version
• Device type and operating system
• Cookie and session data
• Page visit time and sequence
• Referral source (which page you came from)

1.4 Communication Information

When you contact our support team via live chat or email ([email protected]), the content of that conversation may be stored for the purpose of improving our service.

We use your information only for specific and legitimate purposes. 33kc never uses your information for unnecessary or unethical purposes.

• Account management: To create, verify, and maintain your account.
• Identity verification: To confirm that users are 21+ and to prevent duplicate accounts.
• Financial transaction processing: To securely complete deposit and withdrawal requests.
• Fraud prevention: To detect suspicious activity and keep the platform and its users safe.
• Customer support: To help resolve your questions and issues.
• Ensuring responsible gaming: To monitor user playing patterns and provide support where needed.
• Service improvement: To analyse user experience and raise the standard of the platform.
• Meeting legal obligations: To comply with applicable laws and regulations.

Ensuring the security of your personal information is one of 33kc's top priorities. We follow industry-standard technical and organisational measures.

3.1 Technical Safeguards

• SSL encryption: Our entire platform is protected by SSL/TLS encryption. Every piece of data transmitted between your browser and our servers is encrypted.
• Password hashing: Your password is never stored directly — it is kept only as a one-way cryptographic hash.
• Firewall and intrusion detection: Our server infrastructure uses multi-layered firewalls and real-time threat detection systems.
• Secure payment gateway: Financial transactions are processed through a fully separate and secured payment channel.

3.2 Organisational Safeguards

• Only authorised staff have access to your information.
• All staff with access to data are required to operate under a strict confidentiality policy.
• Regular security audits and risk assessments are conducted.

Transmitting information over the internet is never completely secure. However, we make every effort to protect your data by following the best practices in the industry.

33kc never sells your personal information or passes it to third parties without authorisation. Sharing may occur only in the limited circumstances below:

4.1 Service Providers

We work with trusted third-party service providers who carry out specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay), IT infrastructure, and fraud detection. These providers are contractually bound to use data only for the agreed purpose.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a government authority, or to comply with applicable law. In such cases we always provide only the minimum information necessary.

4.3 Business Transfers

In the event of a merger, acquisition, or transfer of assets, your information may be transferred to the new entity. You will be notified in advance if this occurs.

4.4 With Your Consent

For any purpose not listed above, we will obtain your explicit consent before sharing your information.

33kc uses cookies to keep the platform functioning properly and to improve the user experience.

5.1 Types of Cookies

• Essential cookies: Required to keep login sessions active and to ensure security. Without these cookies the platform cannot function properly.
• Functional cookies: Used to remember your preferences and settings, such as your language selection.
• Analytical cookies: Used to understand which parts of the platform are used most — this information helps improve the service.

5.2 Cookie Controls

You can accept or reject cookies in your browser settings. Please note that disabling essential cookies may affect your ability to log in and use other core features.

We retain your information only for as long as it is necessary or legally required.

• Account information: For the duration your account is active, and for a defined period after closure as required by applicable law.
• Financial transaction records: For the period required by law.
• Logs and technical data: Generally for a limited period from the date of collection.
• Support communications: For a defined period after the matter is resolved, for quality control purposes.

Once the defined period ends, your information is securely deleted or anonymised so that you can no longer be identified.

If you have an account with 33kc, you may exercise the following rights:

7.1 Right to Access

You can request details of what information we hold about you. We will provide a copy within a maximum of 30 working days.

7.2 Right to Correction

If any of your information is inaccurate or incomplete, request a correction. You can update some information yourself directly from the profile section of your account.

7.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, we may be required to retain specific information where there is a legal obligation or legitimate interest.

7.4 Right to Object to Processing

You can object to the processing of your information for certain purposes. This right applies most commonly to stopping marketing communications.

7.5 Right to Portability

You can receive the information we hold about you in a structured, commonly readable format.

The 33kc platform is strictly for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age verification is a mandatory step during registration.

If we suspect that an account has been created by someone under the age of 21, we will suspend the account and take steps to delete the information.

Our server infrastructure may span multiple countries. When your information is transferred outside Bangladesh, we ensure that the receiving country or organisation provides an equivalent or higher level of data protection. Through contractual safeguards we maintain data security in line with international standards.

We may update this privacy policy when needed. For significant changes, we will notify you at your registered email address or through the platform. Continued use of the platform after a change is made will be taken as your agreement to the updated policy.

The date of each update will be shown at the top of this page as "Last updated". Previous versions are available on request.

If you have any questions, concerns, or complaints about this privacy policy, the 33kc support team is ready to assist you seven days a week, 24 hours a day.

For more information, also see our Terms & Conditions and Responsible Gaming pages.